Who do I contact to report or inquire about a power outage?
The Public Works Department handles all power outages, to report a power outage please contact 217-892-6526

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1. How do I set up new service, transfer existing service, or terminate service?
2. What are the deposit amounts?
3. Why do I have to pay a deposit for utility service?
4. How does your billing system work?
5. What is Purchased Power?
6. What is the difference between gas supply charge and gas service charge?
7. How long do I have before being disconnected?
8. How do I find my cycle and route for my billing area?
9. How can I sign a payment agreement?
10. What do I need to do if I have a life threatening medical condition?
11. How do I contact Regional Planning for LIHEAP assistance?
12. How can I pay my bill and what forms of payment do you accept?
13. Who do I contact to report or inquire about a power outage?