How long do I have before being disconnected?
A disconnection of service will occur 15 - 20 days from the due date of the bill. A disconnection notice will be sent out with a current bill, providing a date of disconnect. If payment or agreement is not made on the account by the date of the disconnection notice, the service will be terminated the following day.

A $50 reconnection fee will need to be paid along with the past due balance for service to be reconnected. If service is disconnected a following time, an additional deposit will be required on the account.

Regional Planning Commission of Champaign County will assist customers by pledging payment on the account. Customers can call (217) 384-1226 to inquire about the program and the guidelines for qualifications.

There are no reconnections after 4:00 pm. Payments received after 4:00 pm will be reconnected the following business day. All reconnections are done between the hours of 1:00 and 4:00 pm, regardless of the time payment.

Show All Answers

1. How do I set up new service, transfer existing service, or terminate service?
2. What are the deposit amounts?
3. Why do I have to pay a deposit for utility service?
4. How does your billing system work?
5. What is Purchased Power?
6. What is the difference between gas supply charge and gas service charge?
7. How long do I have before being disconnected?
8. How do I find my cycle and route for my billing area?
9. How can I sign a payment agreement?
10. What do I need to do if I have a life threatening medical condition?
11. How do I contact Regional Planning for LIHEAP assistance?
12. How can I pay my bill and what forms of payment do you accept?
13. Who do I contact to report or inquire about a power outage?